Termes & Conditions

Below you will find the general Terms and Conditions, together with our Privacy Policy, for all holidays booked with Tiziri Surf Maroc. Everyone needs to read these Terms, so take a few minutes to review them carefully. If any part of these Terms becomes invalid or unenforceable, the validity of the remaining terms shall not be affected.

All the information below is the basis for your contract with Tiziri Surf Maroc, Hay Ait Soulan, Tamraght Aourir Agadir Morocco, Company Number: 37691860

PAYMENT
When booking your holiday with Tiziri Surf Maroc, we will send you a confirmation and a reservation form. When you receive those we require a deposit of 15% of the holiday cost to be transferred to the Tiziri Surf Maroc bank account. We guarantee your reservation once this deposit has been received, without this deposit, your reservation is not confirmed, and we have the right to take other reservations after three weeks of your receipt of the reservation form. We suggest the remaining 85% of the holiday cost to be paid in cash either Moroccan Dirhams, British Sterling, or Euros upon your arrival at Tiziri Surf Maroc. You can also transfer the remaining amount to our bank account. Currently, we do not accept credit cards on site.

OUR CANCELLATION POLICY

CANCELLATION OF HOLIDAY BY TIZIRI SURF MAROC CLIENTS
If you have made a booking with us, but are obliged to cancel, please alert us immediately. We have a sliding scale of refunds available depending on the amount of notice given by email to Tiziri Surf Maroc. 

– Cancellation over 4 weeks before your Tiziri Surf Maroc arrival date – loss of 15% of holiday cost

– Cancellation 2-4 weeks before your Tiziri Surf Maroc arrival date – loss of 30% of holiday cost 

– Cancellation 1-2 weeks before your Tiziri Surf Maroc arrival date – loss of 70% of holiday cost

– Cancellation under 1 weeks before your Tiziri Surf Maroc arrival date – loss of 100% of holiday cost

CUTTING YOUR HOLIDAY SHORT
If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

CANCELLATION OF HOLIDAY BY TIZIRI SURF MOROCCO
In circumstances where Tiziri Surf Maroc is unable to provide the holiday you have booked, we will refund all monies paid, or offer you an alternative holiday of similar level.

 OUR INSURANCE POLICY
Everyone booking a surf holiday with Tiziri Surf Maroc must have full and comprehensive travel insurance, including coverage for participation in water sport. Tiziri Surf Maroc accepts no responsibility for loss or damage to persons or property during their stay. Guests must obtain their travel insurance independently. 

SPECIAL REQUEST
Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.

HEALTH & FITNESS, DISABILITIES AND MEDICAL PROBLEMS
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. It is your responsibility to ensure that you have a suitable level of fitness to undertake your surf trip or yoga retreat. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

COMPLAINTS
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier immediately who will endeavor to put things right. If your complaint is not resolved locally, please contact complaints@tizirisurfmaroc.com

If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our office within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

YOUR BEHAVIOR
All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behavior or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination, our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of the termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other suppliers prior to departure. If you fail to make a payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behavior of other guests or individuals who have no connection with your booking arrangements or with us.

OUR RESPONSIBILITIES 
1)We will accept responsibility for the arrangements we agree to provide or arrange for you as an organizer, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claims of any description if it results from:

(a) the acts and/or omissions of the person affected; or

(b) the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or

(c) Force Majeure

(3) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

(4) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or

(b) relate to any business.

(5) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

(6) Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather.

PASSPORT, VISA AND IMMIGRATION REQUIREMENTS & HEALTH FORMALITIES
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

RENTING BOARDS AND WETSUITS
All guests are responsible for their own surf equipment. We require that the customer must return the equipment in their initial state, in the case of damage, the customer must pay the cost of repair or the cost of damaged equipment. 

SURF GUIDING
The surf guides are not always qualified instructors. They will take you to surf spots and suggest where to surf, but surf guides are not in any way responsible for clients’ safety or for any harm suffered whilst surfing.

PRIVACY POLICY
Tiziri Surf Maroc guarantees you that your personal information will be stored and used for Tiziri Surf Maroc purposes only. We will not share or give it to any third party.